Customer Service

Our Jewellery and Service in a Nutshell

We strive to provide only the best quality gemstone and sterling silver jewellery pieces that will be treasured for years to come, as well as excellent value for money. We do sell on other channels and you will find that you will get the best value when purchasing through this website.

We wish you to be completely happy with your purchase and our service and have a 60 day return and refund policy. If you wish to return and item you've ordered please refer to our Refund Policy by clicking the link below:

Making A Purchase

Buying our jewellery could not be easier. Just browse our online store and add jewellery that takes your interest to the cart. If you know what you are after, use the handy website filters to quickly focus your search. When you have finished  adding items to the Cart, click on the "Cart" button where you can review and modify your selection as you wish. You will then be asked for delivery and payment details to complete your order. Please be sure to provide the correct address for your delivery as we cannot be responsible for delivering items to you if the address was incorrect.

Highly Secure Payment

We accept Visa, MasterCard and American Express debit and credit cards. Card processing is carried out on a secure web server and our website does not hold your personal card details. The credit card numbers are encrypted using industry standard highly secure 256-bit encryption technology. Our website meets the highest level of the Payment Card Industry Data Security Standard (PCI DSS) which is an information security standard for organisations that handle credit card and debit card information. Alternatively, you may use Shop Pay or PayPal.

Free Delivery, Fast Shipping and Handling Timescales:

Please note that at the moment we only deliver to the UK and Northern Ireland. You may also be able to purchase our jewellery from the Amazon UK website. To find an item quickly on Amazon, type Franki Baker and the SKU reference number of the item you wish to purchase.

Our jewellery is stored in Amazon UK's warehouses already packed, ready for shipping and for orders from our  website Amazon do our fullfillment for us. Amazon provide a very reliable and effective service using courier companies and the Royal Mail. Your order is hand delivered to the address you specify. 

We offer free UK standard delivery and subsidised UK expedited delivery. PLEASE NOTE THAT AT THE MOMENT WE ONLY DELIVER TO THE UK AND NORTHERN IRELAND. Standard UK deliveries normally take 3 - 5 working days from the time of order. Expedited UK delivery is subsidised and is available for a small additional charge. Expedited UK purchases will normally be delivered to you within 2 working days from the date of your order. Please note that the delivery times for areas not classed as standard UK delivery areas (Channel Isles, Northern Ireland, Highlands and Islands of Scotland including Aberdeenshire, Isle of Man, Jersey, Guernsey and Isle of Wight) may take slightly longer.

Delivery Errors. If there is any shortfall in your order or items are received damaged please inform us within 3 working days of receipt of your order.

Portrayal of Products

Whilst every effort has been made to portray items accurately, slight variations may occur. As our jewellery is a handmade product made from natural materials, there will be variations in colour, size and texture between different items. Unlike man-made products, natural gemstones will likely have some inclusions in them. All measurements are approximate and the reproduction of colours is as accurate as photographic and publishing processes will allow. There may also be variations in displayed colours dependant upon the calibration and settings of your monitor screen.

Product Reviews:

We wish you to be completely happy with your purchase. If you are unhappy about your order, please contact us so we can resolve the situation to your satisfaction. If you are pleased with your purchase, we would be very grateful for a positive product review, as this helps us and other purchasers in choosing products.

Contact Us:

If you have any queries, feedback, or have any thoughts or comments, positive or negative, about our website, jewellery or service, we would love to hear from you. You may email me personally at

With kind regards,